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Contact Centre Academy

Contact Centre Academy is one of the leading certification providers of Contact Centre related workshops since 2006. A division of ATCEN Sdn Bhd, Contact Centre Academy offers a wide array of contact centre related workshops for Contact Centre professionals in Asia.

Contact Centre Academy, comprises of subject matter experts, practising private sector professionals, industry advisors and academic partners in Western Kentucky University have produced a comprehensive array of state-of-the-art call centre training and certification suitable for the Asian Contact Centre Environment.

Our Contact Centre workshops are offered as Public Courses and In-house Courses. The Academy also has an Executive Diploma Program for Contact Centre Professionals seeking to enhance their competency and skill set.

Certified Contact Centre Programs

Certificate of completion jointly awarded by
Western Kentucky University (USA) and ATCEN (Malaysia)

Certificate in Contact Centre (MQA Approved)

The PORTMAN College Certificate in Contact Centre Excellence is a MQA Provisional Accreditation programme registered with Kementerian Pendidikan Tinggi in Collaboration with ATCEN Contact Centre Academy.


We offer a wide variety of training programs for companies that wants to have programs in-house.