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Certificate in Contact Centre (MQA Approved)


The PORTMAN College Certificate in Contact Centre Excellence is a MQA Provisional Accreditation programme registered with Kementerian Pendidikan Tinggi in Collaboration with ATCEN Contact Centre Academy.


The Certificate in Contact Centre Excellence is designed for industry professionals to become proficient in the essentials of the contact centre operations. It is designed to ensure the graduate of the program has attained a high level of telephone etiquette, client management skills, familiarity with the performance management of the operation floor and the critical processes of the contact centre. This program consists of 30% academic and 70% practical.