/Uncategorized

Successful Selling Today

By |2020-03-30T18:18:22+08:00March 30th, 2020|Categories: Uncategorized|

How are your sales people selling today? Customers today are bombarded with advertisements that offer all kinds of products and services, and usually all at reasonable prices. In return, the typical salesperson today is merely telling their customers about their product or service, what its features are and ultimately asking them to buy it. This is [...]

Before You Can Sell, You Have to Believe

By |2020-03-30T17:51:45+08:00March 22nd, 2020|Categories: Uncategorized|

First and foremost, you have to believe in your product/services so much that you can confidently sell it to anyone, without any fear or doubt! The mindset as to what you'll be doing is not “selling” but rather providing a solution to help others has to be internalized. When selling a product or service, you have [...]

The Evolution of the Contact Center Agent

By |2020-03-30T16:31:40+08:00March 7th, 2020|Categories: Uncategorized|

With the increasingly demanding role a contact center is playing in an organization, the responsibilities of the contact center agent are changing rapidly. How have these responsibilities changed? Who is the most suitable individual for a contact center position? What skill sets should these individuals possess? Read on to discover who the ideal individual should be [...]

Service and the Holiday Season

By |2020-03-30T16:12:12+08:00February 29th, 2020|Categories: Uncategorized|

The business world takes a downturn in activity. Bright, colorful decorations adorn streetlamps and shopping centers; the economy is given a boost by increased consumer spending; holiday music triumphs over Top-20 hit music on the radio. “Do I smell the holidays approaching?” Service seems to improve during or approaching any holiday season. This remarkable phenomenon is [...]

Learning to Unlearn

By |2020-03-30T14:50:19+08:00February 5th, 2020|Categories: Uncategorized|

“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” Alvin Toffler – Rethinking the Future The term “unlearning” is constantly used by academics to describe what needs to be done prior to learning something new but what does “unlearning” entail? The American [...]