Customer Satisfaction Levels: Prevention or Cure?

By |2020-03-30T15:33:24+08:00February 23rd, 2020|Categories: Customer Satisfaction|

Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new campaigns, systems and carbon copy training programs that promise them the ability to win customer loyalty. Despite their efforts, however, customer satisfaction results continue to fall. [...]