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Business Advisory – Customer Experience

Customers now, are connected, informed and fill with expectations of what their interaction with you should be. The ability to meet these customer needs has become the sustainable differentiator for companies.

To stay competitive, we must encourage advocacy, and take advantage of growth opportunities, our brands must create exceptional customer experience and manage it well.

At ATCEN we provide a holistic, unbiased, international and local understanding of your business challenges and provide in-depth solutions and recommendations to accelerate your engagement with your customers:

  • Change satisfied customers to advocates
  • Improve customer segmentation
  • Insights to develop new products and services
  • Create meaningful branded customer experiences
  • Understand triggers for customer behaviours to develop relevant content that encourages desired action
  • Map out Moments-of-Truth in the customer journey
  • Identify drivers of engagement (positive and negative)

 

Companies we have worked with:

We have worked with many organizations on improving their customer experience. These clients include:
Amanah Raya Berhad, EON Bhd, Hong Leong Bank, KWSP, IOI Properties Bhd, Glenmarie Properties Berhad, Maybank Group Contact Centre, Etiqa Contact Centre